We offer returns, exchanges, and replacements within 2 days (48 hours) from the date of delivery.

To be eligible for a return or exchange:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging

Non-Returnable Cases

  • Requests raised after 48 hours of delivery
  • Items that are used, damaged by the customer, or not in original condition
  • Customized or made-to-order products (unless defective or damaged)
  • Minor color variations due to screen differences

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos.

Return / Exchange Process

To initiate a request, email us at support@aurantara.in with:

  • Order ID
  • Product images

Once your return is received and inspected, we will notify you regarding approval.

Refunds

  • Approved refunds will be processed to the original payment method within 5–7 business days
  • In some cases, we may offer a replacement instead of a refund

By placing an order, you agree to this policy.